Online store regulations
Nature Gold

⭳ Regulations available for download (PDF)

1. General provisions, contact with the store owner
   1. These regulations (hereinafter "Regulations") define the rules and conditions of use of the Nature Gold online store, operating under www https://www.naturegold.info.
   2. The owner of the Store is NATURE GOLD LTD
      63/66 Hatton Garden, Fifth Floor, Suite 23
      London
      EC1N 8LE
      Company Number: 11876600 (hereinafter referred to as "Seller").
   3. The Seller's contact details are as follows:
      
      Contact address: Nature Gold Ltd, Gronowe Zacisze 5/4, 64-100 Leszno, Poland
      E-mail address : contact@naturegold.info
      Telephone number: 48731317713 (customer telephone service hours - in the Contact tab).
      Contact point for communication with EU Member State authorities, the European Commission, the Digital Services Council: contact@naturegold.info. Communication may be conducted in Polish.
2. Technical requirements
   1. In order to use the Store, you must have:
      1. computer or other device with a web browser;
      2. internet access;
      3. active email address.
3. Personal data
   1. The administrator of personal data of the Store's customers is the Seller.
   2. All information about the processing of personal data of customers and other persons using the Store's website can be read in Privacy Policy .
4. Conclusion of a sales contract , customer account
   1. The Store enables the purchase of goods (hereinafter "Goods"), displayed on the Store's website, in two modes:
      1. no registration;
      2. with creating an account in the Store.
      In both cases, in order to place an order, you must select the Goods in the Store, use the appropriate button to add them to the "Cart" and continue the ordering procedure by selecting the appropriate options (delivery and payment method).
   2. Information about products in the Store, i.e. descriptions and prices, constitute an invitation to conclude a sales contract within the meaning of Art. 71 of the Civil Code, in accordance with the terms of the Regulations.
   3. The condition for placing an order is to fill out in the order form all the required data necessary to execute the contract and possibly (at the customer's request) also data to generate a VAT invoice.
   4. If the customer decides to create an account in the Store (hereinafter "Account"), the registration is one-time, and the e-mail address and selected by client password are the basis for subsequent login. Details of the digital Account management service provided by the Seller are available below in Account Terms and Conditions. After logging in to the Account, the customer has access to the history of his orders, and for subsequent orders he does not have to fill out the order form again with his personal data.
   5. The customer may resign from having an account at any time without incurring any costs. To do this, please send your resignation to the following e-mail address: contact@naturegold.info.
   6. Confirmation of the order by the customer using the "Buy and pay" button (or another button with the same wording) means:
      1. submitting an offer to the Seller to purchase the Goods in accordance with the options selected in the order and in accordance with these Regulations,
      2. acceptance of the obligation to pay the price of the Goods and the costs of their delivery.
   7. A sales contract (hereinafter referred to as Agreement') is concluded when the Seller accepts the order for execution (acceptance of the customer's offer), as announced by the Seller informs you via e-mail confirming that the order has been accepted for processing.
   8. If it is impossible to complete the order for the Goods (in whole or in part), the Seller will inform the customer about this - then the Agreement is not concluded. At the same time, the Seller will inform the customer about the existing possibilities of other ways of fulfilling the order, e.g. partial fulfillment of the order or waiting for the Seller to replenish the stock. If the order has been previously paid by the customer and is not possible to complete, the Seller will immediately refund the payment made to the customer (according to the scope of the order cancellation).
   ;
   9. The Seller provides the customer with confirmation of the conclusion of the Agreement on a durable medium at the latest at the time of delivery of the Goods
   10. The store is not liable for non-delivery of the order or delay in its delivery resulting from the customer providing an incomplete / incorrect delivery address or failure to provide other data necessary to complete the order.
   11. The Seller reserves the right to suspend the execution of the order in a situation where the customer has provided false data or when these data raise reasonable doubts as to their correctness. In such a case, the Seller (if possible) will attempt to contact the customer to verify the accuracy of the provided data.
5. Prices and methods payments
   1. The prices of the Goods are given in Polish zloty (PLN) and in the gross amount, i.e. including VAT.
   2. The cost of delivery of the Goods is provided separately in the Store's basket, depending on the delivery method chosen by the customer.
   3. Available payment methods are described on the Store's website in the "Payment methods" tab and are presented to the customer at the ordering stage (in the cart).
   4. The store offers the following payment methods:
      1. traditional bank transfer to the Seller's account
      2. quick electronic transfer / BLIK / so-called virtual wallet - via the payment platform:
         • PayPal
   5. If the customer chose to pay by regular bank transfer, payment for the order should be made within 3 days of placing it. In the absence of payment within the above-mentioned deadline, the Agreement is deemed not to have been concluded. The previous sentence does not apply to situations where the Seller offers customers deferred payment/payment in installments via an external partner.
6. Delivery of goods
   1. Delivery of Goods takes place at the customer's discretion:
      • via courier
      • via Poczta Polska
   2. With the exception of Goods collected by the customer in person, the order is considered completed when the shipment is sent to the customer (the shipment is entrusted to the carrier engaged in transportation). The exact actual delivery date is determined by the carrier.
   3. The goods are shipped by the Seller within 3 business days, unless a different date is clearly specified in the product description when the customer places the order. Detailed delivery times are provided on the Store's website in the "Order processing time" tab.
   4. The Seller normally handles orders within the Republic of Poland, covering the costs indicated on the Store's website in the "Delivery time and costs" tab. Shipping abroad is possible against the costs indicated on the Store's website or costs individually agreed with the customer.
7. Withdrawal from the contract
   1. Customer who is a consumer or entrepreneur referred to in Art. 7aa of the Act on Consumer Rights (hereinafter referred to as the "Privileged Entrepreneur") has the statutory right to withdraw from the contract for the sale of Goods within 14 days of its receipt, without giving a reason, subject to the exceptions referred to below. li>
   2. In order to meet the deadline for withdrawal from the contract, it is enough for the customer to send a statement within the above-mentioned deadline:
      • in electronic form to the following address: contact@naturegold.info or
      • in writing to the following address: Nature Gold Ltd, Gronowe Zacisze 5/4, 64-100 Leszno, Poland.
   3. The declaration of withdrawal from the contract may be submitted according to the template available tutaj, but the use of the template is not obligatory. The Seller will immediately send the customer an e-mail confirmation of receipt of the declaration of withdrawal from the contract.
   4. Then, within the next 14 days, the customer should send back the returned Goods at his own expense to the postal address of Nature Gold Ltd, Gronowe Zacisze 5/4, 64-100 Leszno, Poland.
   5. The Seller will immediately, no later than within 14 days from receiving the declaration of withdrawal from the contract, refund to the customer:
      • Item prices;
      • the costs of the initial shipment of the Goods to the customer according to the cheapest usual method of delivering the goods offered in the Store.
   6. The Seller may withhold the refund until he receives the Goods back, or at least the customer provides the Seller with proof of returning the item.
   7. The refund will be made using the same payment methods used by the customer in the original transaction, unless the customer has expressly agreed to a different solution.
   8. The Customer is liable for reducing the value of the returned Goods if, before submitting the declaration of withdrawal from the contract, he used the Goods in a manner other than necessary to determine the nature, characteristics and functioning of the goods.
8. Exceptions to the law withdrawal from the contract of sale of Goods
   1. The right to withdraw from the contract does not apply to Contracts for the supply of Goods:
      1. non-prefabricated, manufactured according to the specifications of the consumer/Privileged Entrepreneur or serving to meet his individual needs (personalized goods);
      2. perishable quickly or with a short shelf life (perishable goods);
      3. delivered in a sealed package, if the package was opened by the customer and the goods cannot be returned after opening the package due to health protection or hygiene reasons (packaged goods for hygiene reasons);
      4. audio or visual recordings or computer programs, delivered on a tangible medium (e.g. CD) in a sealed package, if the package was opened after delivery;
      5. which, after delivery, due to its nature, is inseparably combined with other goods (e.g. building materials, if used);
      6. daily newspapers, periodicals or magazines, with the exception of subscription contracts (paper press);
      7. whose price depends on fluctuations in the financial market, over which the Seller has no control and which may occur before the deadline to withdraw from the contract;
      8. alcoholic beverages, the price of which was agreed at the conclusion of the sales contract, the delivery of which can only take place after 30 days and the value of which depends on market fluctuations over which The seller has no control.
9. Complaints
   1. The Seller is obliged to deliver the Goods to the customer in accordance with the Agreement.
   2. Towards consumers and Privileged Entrepreneurs, the Seller is liable for the compliance of the Goods in accordance with the provisions of the Consumer Rights Act. The Seller is liable towards other customers under the terms of the Civil Code.
   3. Complaints may be submitted:
      • in electronic form to the following address: contact@naturegold.info
      • or in writing to the following address: Nature Gold Ltd, Gronowe Zacisze 5/4, 64-100 Leszno, Poland.
   4. The Seller will consider the complaint in the form in which it was submitted (in writing or via e-mail) within 14 days of receiving the complaint.
   5. If you are dissatisfied with the way the complaint is handled by the Seller, the consumer and the Privileged Entrepreneur may (regardless of ordinary proceedings before a common court) also use out-of-court methods of dealing with complaints and pursuing claims.
   6. For the above purpose you can:
      1. request the provincial inspector of the Trade Inspection to initiate mediation proceedings to resolve the dispute amicably,
      2. use the help of the district (municipal) consumer ombudsman or a social organization whose statutory tasks include consumer protection,
      3. use ODR platforms (Online Dispute Resolution), which is used for online resolution of disputes between consumers and entrepreneurs, if the dispute concerns obligations arising from a contract concluded online. More information about the ODR platform can be foundhere,
      4. request a permanent consumer arbitration court to resolve a dispute arising from the concluded contract.
   7. Additional information on out-of-court methods of dealing with complaints and pursuing claims can also be obtained on the website of the Office of Competition and Consumer Protection: https://polubowne.uokik.gov.pl/.
10. Product reviews
    1. In the Store, the customer can add an opinion about the product (hereinafter "Opinions").
    2. Reviews added by the customer should be legal within the meaning of the Digital Services Act (DSA) and consistent with good practices, which means that you cannot post Reviews:
       • illegal nature;
       • contrary to good manners, in particular: containing content that is offensive, pornographic, offending religious feelings, calling for racial, ethnic or religious hatred;
       • infringing the rights of other people, including in particular property and personal copyrights and the right to privacy;
       • containing content or graphic elements of a commercial or advertising nature, regarding products other than those offered in the Store.
    3. The seller and/or supplier of an external customer satisfaction/opinion survey program may moderate Opinions, which means that Opinions that do not comply with the Regulations will not be published or may be deleted.
    4. If the Opinion is blocked or deleted, the Seller will inform the customer about it, providing the justification. In such a case, the customer may submit an appeal under the terms described in point X. 5 of the Regulations.
    5. Appeals against decisions regarding Opinions (hereinafter "Appeal") may be submitted:
       • in electronic form to the following address: contact@naturegold.info
       • or in writing to the following address: Nature Gold Ltd, Gronowe Zacisze 5/4, 64-100 Leszno, Poland.
       The Seller will immediately confirm receipt of the Appeal in electronic form (if the person submitting the Appeal has provided the Seller with an e-mail address). The Seller will consider the Appeal in the form in which it was submitted (in writing or via e-mail) within 14 days of receiving the Appeal.
    6. Any person visiting the Store has the opportunity to submit a notification to the Seller (hereinafter "Notification") if they believe that illegal content has been posted in the Store as part of the Opinion within the meaning of the Digital Services Act (DSA) or inconsistent with the Regulations. Notifications should be submitted electronically to the following address: contact@naturegold.info.
    7. The Seller will immediately confirm receipt of the Notification electronically. The Seller will consider the Notification within 14 days of its receipt, providing a justification. The person who submitted the notification may file an appeal against the Seller's decision considering the Notification in accordance with the principles described in point X. 5 of the Regulations.
    8. If you are dissatisfied with the way the Seller resolves the Appeal, the person submitting the Appeal may use out-of-court dispute resolution methods referred to in the Digital Services Act (DSA).
    9. The Seller is not responsible for Opinions posted in the Store by customers, provided that:
       • has no knowledge that the Opinion is illegal content;
       • immediately takes appropriate action to remove or prevent access to illegal content upon obtaining such knowledge or information, in particular the Seller shall immediately consider Notifications.
11. Final provisions
    1. Polish law applies to Agreements concluded in the Store. The contract is concluded in Polish.
    2. No provision of the Regulations excludes or in any way limits the rights of the consumer (and the Privileged Entrepreneur) arising from legal provisions.
    3. The Seller may make changes to the Regulations at any time, and such changes apply to orders placed after the publication of the new version of the Regulations, and in the case of (i) previously concluded Service Agreements. digital or electronic service, as well as in the case of (ii) customers who have an Account in the store - the customer will be notified about changes to the Regulations and the possibility of not accepting the new content.
    4. The Regulations are valid from March 6, 2024

Account Regulations
in the Nature Gold store

1. General provisions, contact with the Seller
   1. These account terms and conditions ("Account Terms") set out the terms and conditions for using your customer account ("Account" ) in the Nature Gold online store ("Store").
   2. These Account Regulations constitute the regulations of electronic services within the meaning of the Act on the provision of electronic services. The Account Service is an additional and peripheral service in relation to the Seller's main activity, i.e. offering customers the purchase of Goods. The Account maintenance service is free of charge.
   3. The Account Regulations supplement the Store Regulations. To the extent not regulated in the Account Regulations, the provisions of the Store Regulations apply to this service.
   4. The Seller's contact details in matters relating to the Account service are the same as in the case of the Store:
      Nature Gold Ltd, Gronowe Zacisze 5/4, 64-100 Leszno, Poland
      e-mail: contact@naturegold.info
      tel.: 48731317713
2. Technical requirements and functionalities of the Account service
   1. The technical requirements for using the Account service are the same as for using the Store and are indicated in point II.1. Store Regulations.
   2. Using the Account, the Store customer has the opportunity to:
      1. save and store your personal data (including the delivery address) on the Account, which allows you to make subsequent purchases in the Store without having to complete the address form again,
      2. insight into the history of your orders,
      3. insight into the status of the order.
3. Service contract Account services, withdrawal from the contract, resignation from the Account
   1. Creating an Account by the customer is tantamount to concluding an agreement for the provision of electronic services for an indefinite period. The Customer may resign from having an Account at any time without giving a reason. For this purpose, please contact the Seller electronically at contact@naturegold.info. The Customer also has the statutory right to withdraw from the contract for the provision of the Account management service within 14 days of its conclusion.
4. Complaints
   1. Towards consumers and Privileged Entrepreneurs, the Seller is liable for the compliance of the Account service with the contract in accordance with the provisions of the Consumer Rights Act. The Seller is liable towards other customers under the terms of the Civil Code.
   2. Complaints regarding the Account service may be submitted to the Seller in accordance with the procedure provided for in points IX. 3-5 of the Store Regulations.
   3. If you are dissatisfied with the way the complaint is handled by the Seller, it is also possible to use extrajudicial methods of dealing with complaints and pursuing claims, in accordance with the procedure described in points IX. 6-7 of the Store Regulations.
5. Personal data
   1. Full information on the processing of personal data of the Store's customers, including for the purposes of maintaining an Account, can be found in the Privacy Policy.
6. Changes to the Account Regulations
   1. The Seller may make changes to these Account Regulations under the terms specified in point XI. 3 of the Store Regulations. If the customer does not accept the new wording of the Account Regulations, he or she may terminate the contract for the provision of the Account service (by contacting the Seller electronically for this purpose) with a 14-day notice period.