Returns and complaints in Nature Gold store

1. RESIGNATION FROM THE CONTRACT 

If you are a consumer - as a rule you are entitled to the right to withdraw from a distance contract.

You can withdraw from the contract by submitting to us declaration of withdrawal from the contract e.g. by e-mail sent to the following address: contact@naturegold.info

Return the returned item immediately to the following address: ul. Klonowa 8, 56-200 Góra, POLAND , however not later than within 14 days from the date on which you rescinded the contract.

You can withdraw from the contract on time 14 days.

The 14-day deadline for withdrawal from the contract begins:

• for the contract in which we issue the item, being obliged to transfer its ownership - from taking possession of things by you or a third party nominated by you other than the carrier,
• for digital content - from the date of conclusion of the contract.

To meet the deadline, it is enough to send a statement before its expiry.

The payments made by you, including the costs of delivering items on terms specified in the regulations, will be returned to you without delay, but no later than within 14 days from the date of receipt of the declaration of withdrawal from you.

We may withhold reimbursement of the payment received from you until you receive the item back or provide proof of sending it back, depending on which event occurs first.

Remember that the right to withdraw from a distance contract is not payable to the consumer, among others in relation to the contract:

• in which the object of the service is a non-prefabricated item, manufactured according to the consumer's specification or serving to satisfy his individual needs,
• in which the object of the service is a thing that breaks down quickly or having a short shelf-life,
• in which the object of the service is the item delivered in a sealed package, of which after opening the packaging can not be returned due to health or hygiene reasons, if the packaging has been opened after delivery,
• in which the subject of the service are sound or visual recordings or computer software delivered in a sealed package, if the packaging has been opened after delivery
• for providing digital content that is not stored on a tangible medium, if the performance commenced with the express consent of the consumer before the end of the withdrawal period and after informing the entrepreneur about the loss of the right to withdraw from the contract.

Detailed information on withdrawal from the contract can be found in our Sales Regulations.

2. COMPLAINTS 

If you are a Consumer, if the product purchased from us proves to be defective, you have the right to advertise it on the basis of warranty. The complaint is best submitted to the e-mail address: contact@naturegold.info or by mail to the address 63/66 Hatton Garden, Fifth Floor, Suite 23; London EC1N 8LE .

The advertised goods should be sent to the following address: ul. Klonowa 8, 56-200 Góra, POLAND

Due to a disadvantage, you can request:

• exchange of things for items free from defects,
• removing the defect,

or make a statement about:

• lowering the price,
• withdrawal from the contract - in the case of a significant defect.

We respond to you for defects found before the expiry of two years from the date of delivery of the item.

As a rule, you can complain report within one year of noticing the defect, but the time for lodging a complaint can not be completed before the expiry of the seller's liability period.

Consideration of your complaint (response to it) will take place within 14 days from the date we receive your complaint application.

You can find more information about the complaint in our Sales Regulations.